Better Translation Guarantee

Last updated: July 1, 2026

We build Lingual to give every attendee the clearest possible translation of your service. This guarantee stands behind that. It stacks on top of our founding offer — you already pay nothing until your first effortless stream — and it backs the quality of what we deliver after that.

The promise, in plain English. Run one complete service on Lingual. If a direct live church-translation competitor clearly produces a materially better live translation of that same service, we make it right: you choose a refund of the last 90 days or a full year of service credit. One service is enough — you don't have to move your whole ministry to find out.

What qualifies

To keep the comparison honest and apples-to-apples, a qualifying claim needs all of the following:

• A direct competitor. The comparison is against another live church-translation product doing the same job in real time — not a human interpreter, a studio subtitling service, or an offline transcription tool.
• The same service audio. Both translations must come from the same sermon or service audio, in the same source language and the same target language.
• Unedited live output. Both sides must be the raw, unedited live output as attendees saw it. A human interpreter's transcript, a cleaned-up subtitle file, or any post-production edit does not qualify.
• One complete segment. A single complete sermon or service segment of at least 20 minutes is enough — and is what we compare.
• Evidence. Send us the raw transcript or captions from both services, with the vendor name and the date of the service.

How we decide

“Materially better” means a clear, overall quality win — not a single word or a matter of style. Where a reference-backed score applies — for example scripture readings measured against a published Bible translation — we use Lingual's published or an equivalent scoring method. Everywhere else we use a mutually agreed bilingual human review by people fluent in the source and target languages.

Adjudication is done by hand. We review each claim manually; we do not run an always-on automated scoreboard, and we do not claim Lingual beats every competitor on every service today. This is a good-faith promise to make it right when someone clearly does better on the same service.

How we make it right

If a claim qualifies, you choose one:

• a refund of the fees you paid in the prior 90 days (prorated for annual plans), or
• 12 months of Lingual service credit at your current plan.

Either remedy is issued manually by us after we review your claim — there is no automatic charge, refund, or credit in the product. One claim per church per 12 months.

The fine print

This guarantee is a limited promotional remedy, not a warranty. It does not change the accuracy disclaimer in §9 of our Terms of Service, and it does not expand the limitation of liability in §10. AI translation can still contain errors, and the remedies above — a 90-day refund or 12 months of credit, your choice — are the entire remedy under this guarantee. We may update or withdraw this promotional guarantee for future periods, but we honor the terms in effect for any service you have already run. Questions? Email hello@lingual.services.